1. Our Commitment to Transparency

This Payment Policy outlines the terms, conditions, and procedures for all payments made to Mindid LLC (“we,” “us,” “our”) for our mental health and wellness app services. We are committed to a transparent, secure, and straightforward payment process that protects your financial information while providing convenient payment options.

By purchasing our services, you agree to the terms laid out in this policy. This policy applies to all transactions, whether made online, in-person, or over the phone. We reserve the right to update this policy at any time, and any changes will be posted on our website with an updated effective date.

2. General Payment Terms

• Currency: All prices are listed and all transactions are processed in U.S. Dollars (USD). We do not accept foreign currency or provide currency conversion services.
• Payment in Advance: All mental health and wellness app services and service packages must be paid for in full before any services are rendered or scheduled. We do not offer installment plans, post-payment options, or “pay-as-you-go” billing for individual services. This policy ensures that we can provide the highest quality service without financial complications.
• Invoices: For all service purchases, a formal digital invoice will be sent to your registered email address. This invoice will detail the services to be rendered, the total cost, any applicable taxes, and payment terms. Please keep this invoice for your records.
• No Hidden Fees: The price listed on your invoice is the final price you will pay. We are committed to transparent pricing with no hidden charges, processing fees, or surprise costs. Any applicable taxes will be clearly itemized on your invoice.
• Payment Confirmation: Upon successful payment, you will receive an automated confirmation email with your receipt and service package details. Please keep this confirmation for your records.

3. The Payment Process: A Step-by-Step Guide

To ensure clarity and transparency, our payment process follows these detailed steps:

1. Service Selection: You and our mental health team agree on the app services that best suit your wellness goals, budget, and timeline. We will provide detailed information about each service and package option.
2. Invoice Issuance: We will generate and send a secure digital invoice to your email address within 24 hours of your service selection. The invoice will include all relevant details, terms, and payment instructions.
3. Payment Submission: You can submit your payment directly through the secure link in the invoice or via one of our other accepted methods. All payment methods are processed through secure, encrypted systems.
4. Payment Verification: Our system will verify your payment and check for any potential issues such as insufficient funds or declined transactions.
5. Payment Confirmation: Upon successful processing, you will receive an automated payment confirmation and a formal receipt for your records. This confirmation will include your service package details and next steps.
6. Service Activation: Once payment is confirmed, your services are credited to your account, and you are officially ready to begin using our mental health and wellness app platform. You will receive login credentials for our app if applicable.

4. Accepted Payment Methods

We offer the following secure payment options to accommodate your preferences:

• Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover. All card transactions are processed through a secure, PCI-compliant third-party payment gateway to ensure the highest level of security. We do not store your full credit card number on our servers, and all card data is encrypted during transmission.
• Online Payment Platforms: We accept payments via PayPal, Apple Pay, Google Pay, and other secure digital wallet services for your convenience and added security.
• In-Person Payments: For payments made at our office, we accept chip cards, contactless methods (NFC, Apple Pay, Google Pay), and cash. We appreciate exact change for cash payments, as we may not always have sufficient change available.
• Bank Transfers: For larger service packages, we may accept direct bank transfers. Please contact us in advance to arrange this payment method.
• Wire Transfers: For high-value transactions, we accept wire transfers. Please contact us for wire transfer instructions and processing times.

5. Payment Security and Fraud Prevention

We take payment security seriously and have implemented multiple layers of protection:

• SSL Encryption: All online transactions are protected by SSL encryption to ensure your data is secure during transmission.
• PCI Compliance: Our payment processing systems are PCI DSS compliant, meeting the highest industry standards for payment security.
• Fraud Detection: We use advanced fraud detection systems to identify and prevent unauthorized transactions.
• Secure Storage: Any payment information we store is encrypted and stored securely on protected servers.
• Regular Audits: We conduct regular security audits and updates to ensure our systems remain secure.

6. Declined Payments and Payment Issues

If a payment is declined or fails to process, we will be unable to render services or schedule appointments until the payment is successfully processed. Common reasons for declined payments include:

• Insufficient funds in your account
• Incorrect billing information
• Card expiration or cancellation
• Bank security holds
• International transaction restrictions
• Daily or monthly spending limits

You will be notified of the declined payment via email, and it is your responsibility to provide a valid alternative payment method to settle the invoice. We will hold your service slot for 48 hours while you resolve payment issues.

7. Refunds and Chargebacks

All payments are subject to our separate **Refund & Cancellation Policy**. Please review that document carefully to understand the conditions under which a refund may be issued. All requests for refunds will be evaluated and processed according to the terms specified therein.

If you dispute a charge with your bank or credit card company (chargeback), we will work with you to resolve the issue. However, if a chargeback is found to be fraudulent or without merit, you may be responsible for additional fees and may be prohibited from future services.

8. Payment Plans and Financing

Currently, we do not offer payment plans or financing options for our mental health and wellness app services. All services must be paid for in full before service begins. However, we do offer various service packages to accommodate different budgets, and we may consider payment arrangements for large corporate accounts or special circumstances on a case-by-case basis.

9. International Payments

We primarily serve clients in the United States and process payments in USD. For international clients, please note that:

• All prices are in USD and will be converted by your bank or credit card company
• You may incur foreign transaction fees from your bank
• Exchange rates may fluctuate between the time of booking and payment
• We are not responsible for any fees or charges imposed by your bank or credit card company
• International wire transfers may take 3-5 business days to process

10. Payment Records and Documentation

We maintain detailed records of all transactions for accounting, tax, and legal purposes. You will receive:

• Digital receipts for all payments
• Detailed invoices showing all charges and taxes
• Service package confirmations
• Annual statements for tax purposes (upon request)
• Payment history reports for your records

Please keep all payment documentation for your records. We recommend keeping receipts for at least seven years for tax purposes.

11. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified policy.