Delivery Policy – Mindid LLC

At Mindid LLC, we’re committed to ensuring that any physical products you purchase from us arrive safely, smoothly, and on time. While most of our services are digital (such as mindfulness programs, CBT exercises, and sleep audio), we also offer select wellness-related items designed to support your mental health journey.

For those physical products, this Delivery Policy explains how we process, ship, and deliver orders within the United States.

Business Information

Store Name: Mindid LLC
Address: 3914 Murphy Canyon Rd Ste A203, San Diego, CA 92123, United States
Phone: (858) 560-9980
Email: support@mindid.us

Order Processing

  • All physical product orders are processed within 1 to 3 business days after payment confirmation.

  • We do not process or ship orders on U.S. national holidays.

Shipping time: Typically 3–7 business days depending on the carrier and destination.

Estimated Delivery Timeline

The total delivery timeframe is usually 4 to 10 business days, including both processing and shipping.

Delivery times may vary depending on:

  • Your shipping address

  • Carrier availability

  • Seasonal volume or delays beyond our control

After Your Order Is Processed, You Will Receive:

  • An order confirmation email

  • Your order number

  • A summary of items purchased

  • The total amount charged

  • The shipping address you provided

If you don’t see your confirmation email, please check your spam or promotions folder before contacting us.

Daily Cut-Off Time

  • Orders placed before 5:00 PM Pacific Time (PT) are typically processed the same business day.

  • Orders placed after 5:00 PM PT will be processed the next business day.

Shipping Area

We currently ship physical products to:

  • All 50 U.S. states

Please note:

  • We cannot ship to P.O. Boxes

  • We do not offer international shipping at this time

Shipping Fees & Taxes

  • Flat-rate shipping fee: $7.55 per order

  • Sales tax is automatically calculated at checkout based on your shipping address

  • No hidden fees — the checkout price is final

Carriers & Tracking

We ship using trusted U.S. carriers such as:

  • USPS

  • UPS Ground

Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real time.

Important Reminders

  • All items listed as available are in stock unless stated otherwise

  • Please double-check your shipping address before submitting your order

  • If a package is returned due to an incorrect or undeliverable address, additional reshipping fees may apply

  • Delivery delays may occur during peak seasons, severe weather, or carrier disruptions

Need Help?

If you have questions about your order or need assistance with a shipment, we’re here to help.

📧 support@mindid.us
📞 (858) 560-9980

Support Hours

Monday – Saturday: 8:30 AM – 6:30 PM
Sunday: 10:00 AM – 6:00 PM